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Systems Engineering Manager - Device Engineering, Welwyn Garden City

Job typeFull-Time
CountryUnited Kingdom
CityWelwyn Garden City
What's in it for you
We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:
• Annual bonus scheme where you can earn up to 20% opportunity of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted "Gympass" membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes - Join our 'Buy As You Earn' & 'Save As You Earn' share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a household member) after 3 months service
• Colleague Discounts:
• 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
• 10% off One Stop
• 10% off pay monthly & SIM only deals with Tesco Mobile
• 20% off all F&F purchases
• 20% off car, pet and home insurance at Tesco bank. T&C's apply
• 25% off Tesco Cafe
• 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
• 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life's challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role
The Systems Engineering Manager helps to define and influence the technical roadmap for their technical area. The role is critical in shaping the teams and working with the programme function to effectively deliver against the roadmap. Then ensuring that the delivered technologies are highly available, and are continually maintained.
As a Systems EngineerManager, I will:
  • Discover and implement new technologies that improve functionality, availability, cost efficiency, and security for Tesco's systems.
  • Leads a team of System Engineers who design, develop, and/or manage, or Systems Analyst's who monitor Tesco's systems.
  • Manage Roadmaps, KPI's and budget related to the technical areas, I look after.
  • Collaborate with other teams across all of Tesco Technology and vendors to ensure service and project delivery.
  • Define simple management summary from complex technical topics and drive logical decisions at all levels within Tesco.

You will be responsible for
System Engineering Skills & responsibilities

  • Evaluate and recommend appropriate infrastructure products to meet business needs
  • Define and influence the Roadmap and technical standards, in their own technology areas
  • Ensure security is by design for new and existing solutions
  • Ensure designs and implementations are documented, have appropriate capacity built in and are highly resilient to ensure smooth transition to operations
  • Understand and adopt appropriately different ways of working for effective and efficient delivery.
  • Awareness or knowledge of emerging technologies within your specialism and keep abreast of wider Infrastructure developments.
  • Leverage existing tool sets and drive adoption of new tools and techniques, to get the best value.
  • Manage resources within the team to ensure the successful delivery of projects whilst maintaining service.
  • Manage the team to identify and resolve issues quickly, address escalations and manage communications to stakeholders.
  • Ensure the team understand and follow IT Service Management processes; Change, Incident, Problem and Risk. Ensure KPI's are kept above thresholds.
  • Maintain relationships with suppliers and hold them accountable for desired outcome
  • Understand what maintenance agreements are in place to ensure continuity of service.
  • Supervise response to major incidents and provide clear post-incident root cause analysis documentation
  • Defineand implement high-impact changes and projects in Infrastructure that could impact your area of responsibility and take proactive measures to ensure service stability.
  • Drive service improvements that are focused on customer satisfaction and operational efficiency.
  • Ownership of technology readiness, to deliver key initiatives/projects within QTC (Quality/Time/Cost)
  • Take ownership of technology readiness to deliver relevant workplace initiatives/projects.
Leadership & Potential
  • Motivate your team with clear expectations and providing recognition.
  • Create a positive and supportive culture in your team.
  • Anticipate and overcome obstacles with a pragmatic approach to achieve goals and commitments.
  • Proficient in spoken and written English.
  • Comfortable communicating with stakeholders and engineers alike
  • Responsible for hiring, objective setting, coaching employees, and support for individual's career growth.

You will need
Technology Skills

  • Managing life-cycle & roadmap of various device hardware and form-factors (Intel/AMD)
  • Managing device engineering lifecycle & roadmap : Windows 10, MS-office, and common workplace tools
  • Expertise on device deployment & management solutions, including MECM, Intune, Autopilot.
  • Expertise on device integration with active directory, & group policies and Azure active directory
  • Expertise on device integration with other infrastructure eco system, like VPN, Proxy, WiFi, NAC etc.
  • Expertise on Device analytics solutions to proactively measure and improve device performance, security & user-experience is preferred.
  • Expertise in design and implementation of policies/controls for both corporate and personal devices.
  • Expertise on Apple and Android device engineering and management, will be plus, but not must.
Finance & Commercials

  • Understand, Initiate supplier Proof of Concept activity.
  • Have an understanding of how Infrastructure designs and implementations impact the budget.
  • Ability to support business cases by evaluating suitable products for their technology and commercial impact on Tesco and assist the Head of Systems Engineering in making the right decisions.
  • Understand how the budgeting and procurement process works in Tesco and effectively apply the knowledge in planning and influencing product roadmaps.
  • Understand maintenance contracts Tesco has in place and identify opportunities to reduce costs.

About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving Britain's shoppers a little better every day'. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.
It remains that Shire Park is our central location for Head Office teams. We have recently announced that we will be moving towards a more blended working week - combining office and remote working. Our base will be the office, where we connect, collaborate and innovate - and there will be the expectation for everyone to be in the office more often than not. For Head Office roles we therefore expect colleagues to spend a proportion of their time at our offices in Shire Park.
We are supportive of colleagues having conversations with hiring managers about what office presence will look like in the context of the role.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.